ICT Luxembourg has released a Whitepaper on AI in Banking, which is leading the way in my opinion – giving food for thought and also paints a picture that we probably all (can) share in one way or another. I strongly recommend the read. It has been a collaborative effort of many parties and surely […]
For some time the Nordic countries, specifically Sweden, have been known for being the first who want to scrap cash altogether at some point in the not so distant future. Perhaps they have gone too far? At least that is what Bloomberg reports – because there seem to be increasing challenges connected with it. After […]
While our industry – like any other – is facing massive disruption (or re-invention rather in most cases), some changes could lead to a dramatic shift in how things are being done. From a Consumer perspective mostly. The Payments Journal has written a summary and analysis of what is coming up, or better may be […]
It´s been my pleasure to contribute a chapter to the new book „Digital Marketplaces Unleashed“, which is published by Springer on October 13th, with my dear co-author Björn Matthies. This collection of different views on how digitalization is influencing various industrial sectors addresses essential topics like big data and analytics, fintech and insuretech, cloud and […]
Jeder von uns kennt es – Ansprechpartner werden reduziert und durch angeblich Nutzbringende digitale Dienste ersetzt und dann heißt es: Wir haben die Zahl der Filialen reduziert, um den Service für die Kunden zu verbessern. Oft genug ist dies aus Sicht des Anbieters gedacht im Sinne der Kostenreduktion. Aber die digitalen Services sind dann nicht […]